An empirical basis for the ratio of crowd controllers to patrons
Monograph no. 54
Managing the safety of patrons and others in event and venue settings is of significant concern in Australia. A key strategy for dealing with this issue is the use of crowd controllers.
Determining sufficient crowd controller numbers to reduce the potential for harm at events and venues is, however, problematic given the many variables that are involved.
This study identifies key risk factors impacting the crowd controller to patron ratio decision and develops decision aids (Crowd Controller Assessment Tools) for use by those faced with advising on, or making decisions about, crowd management.